Return Policy

At Tono Pet Care, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your shopping experience is as smooth as possible.

General Return Policy

  1. Eligibility for Returns:
    • You may return most new, unopened items within 30 days of delivery for a full refund.
    • Items must be in their original packaging and condition.
    • Certain products, such as pet food or personalized items, may not be eligible for return for health and safety reasons.
  2. Return Process:
    • To initiate a return, please contact our customer service team at [email protected] or call us at (480) 772-4852.
    • Provide your order number and the reason for the return.
    • Our team will guide you through the return process and provide you with a return authorization.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
  4. Refunds:
    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
  5. Exchanges:
    • If you need to exchange an item for the same item or a different one, please contact us for assistance.
    • Exchanges are subject to product availability.

Non-Returnable Items

The following items are non-returnable:

  • Opened pet food or treats
  • Personalized or custom items
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and ensure a replacement or refund is issued promptly.

Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to reach out:

  • Email: [email protected]
  • Phone: (480) 772-4852
  • Address: 2513 E Main St, Mesa, AZ 85213, USA

Thank you for choosing Tono Pet Care! We appreciate your business and are here to assist you with any needs you may have.