Warranty Policy

At Tono Pet Care, we stand behind the quality of our products and are committed to providing our customers with the best possible experience. Our Warranty Policy outlines the details regarding product warranties, including what is covered, how to make a claim, and additional information.

1. Warranty Coverage

Tono Pet Care offers a warranty on certain products sold through our website. The warranty covers defects in materials and workmanship under normal use for the following time periods:

  • Pet Food: Due to the nature of consumable products, we do not offer a warranty on pet food items.
  • Pet Toys and Accessories: Most toys and accessories come with a 30-day warranty against defects in materials and workmanship from the date of purchase.

2. Exclusions

This warranty does not cover:

  • Damage caused by misuse, neglect, or improper handling of the product.
  • Normal wear and tear, including but not limited to scratches, dents, or fading.
  • Damage resulting from accidents or unauthorized repairs.
  • Products that have been modified or altered in any way.

3. Making a Warranty Claim

If you believe your product is defective and eligible for warranty coverage, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at [Insert Phone Number]. Provide your order number and a description of the issue.
  2. Return Instructions: If your claim is approved, we will provide you with instructions on how to return the product for inspection.
  3. Inspection: Once we receive the returned product, we will inspect it to determine if it is eligible for warranty coverage.
  4. Resolution: If the product is found to be defective, we will offer a replacement or refund, depending on the product and your preference.

4. Refunds and Replacements

  • Refunds: If a product is deemed defective and eligible for a warranty claim, we will process a refund to the original payment method.
  • Replacements: In cases where a replacement is preferred, we will ship a new product at no additional cost to you.

5. Contact Information

For any questions regarding our Warranty Policy or to initiate a warranty claim, please contact us:

  • Email: [email protected]
  • Phone: (480) 772-4852
  • Address: 2513 E Main St, Mesa, AZ 85213, USA

6. Changes to This Policy

Tono Pet Care reserves the right to modify or update this Warranty Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

Thank you for choosing Tono Pet Care! We appreciate your trust in our products and are here to ensure your satisfaction.